Etrade Complaints and Reviews

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Etrade
Main address: P.O. Box 1542 22116-1542 Merrifield VA
1-800-ETRADE-1 (1-800-387-2331), 1-866-650-0003,
  • 95 complaints
  • $280K claimed losses
  • $2.9K average
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  • Sep 19
  • Investment Brokerage
  • Frozen Account
  • 32

I don't know why, but I woke up this morning and tried to buy some Yahoo shares before the Alibaba IPO and got this message: "Your account has been restricted to placing closing orders only." So I called them and asked what's going on and they said that they are going to close my account and didn't give any explanation of specific reason why. That's right, my account was FROZEN right in the... Read more

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  • Aug 19
  • Investment Brokerage
  • External Account
  • 29

I set up a external account. E-trade said in a video they would send a couple deposits then a withdraw for same amount. E-trade sent 4 deposits & one withdraw (none of witch matched verification), so now I need to wait another 3 days. I ask to talk to a supervisor and they were to scared to talk to me. maybe cause hmmmm they knew they where to f'd up or scared to talk to me. passed the... Read more

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  • Aug 13
  • Investment Brokerage
  • Bad Customer Treatment
  • 55

I’ve been with E-Trade for two years, only had cash accounts (no margin or option trading) and made a total of approximately 25 trades while a customer of ET. My account was involuntarily closed and frozen, but ET’s only form of notification was through their website messaging, which is only accessible if you log onto ET’s website. Since I don’t trade often, it was about two weeks after my... Read more

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  • May 16
  • Banks
  • Orange Park, Florida
  • Banking Account
  • 73

I HAD A LARGE SUM OF MONEY SENT BY COURIER TO ETRADE'S OFFICE IN JERSEY CITY. THE ENVELOPE WAS SIGNED FOR AT DELIVERY AND THE DEPOSIT WAS NEVER MADE TO MY ACCOUNT. AFTER WAITING 2 DAYS FOR THEIR "INVESTIGATION" THEY SAID, "WE DO NOT HAVE THE CHECK SO IT WAS NOT DELIVERED" AND CLOSED MY ACCOUNT. THEY NEVER EVEN CONTACTED THE COURIER. FOLLOWING THEIR LOGIC THE WHOLE SYSTEM OF SIGNING FOR VALUABLE... Read more

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  • May 06
  • Investment Brokerage
  • Lexington, Kentucky
  • Brokerage Account
  • 1
  • 1
  • 129

My late husband had an etrade account. It only had about $1,500 in it so I decided to close it out and ask them to send me the money by check. I contacted them in February 2014 and was sent an e-mail with a list of everything they would need to close the account. Included in the list was a letter detailing the address where the check should be mailed. I submitted everything that same day! At... Read more

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  • Apr 20
  • Investment Brokerage
  • Account Activation
  • 80

Answered some obscure credit question from 8 years ago incorrectly. They made me scan my drivers license and social security card to them. Then 1 week later, they said they needed my wife's as well, but that I would have to mail those copies (front and back) because of a TYPO, which I did hesitantly… 1 WEEK later nothing… I called, they said it wasn't legible. LOL he was looking at a digital... Read more

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  • Apr 14
  • Investment Brokerage
  • Brokerage Account
  • 4
  • 4
  • 88

Will someone remind eTrade that it is 2014 and most people who might have a brokerage account might login through multiple devices from different locations in the world. I have to go to the American embassy to get some vague documentation that I am me before eTwads will unfreeze my account. Their security folks seem like mall cops. Totally suspicious idiots. I almost heard him say "aha" when I... Read more

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  • Mar 31
  • Investment Brokerage
  • Los Angeles, California
  • Account Management
  • 72

I had a regular trade account, I was doing well, above average %. Sales person calls me from Etrade knowing I have quite a bit of amount in trading, they recommended some of it should be maybe managed account with their product. I ended up losing about $5000 on managed account which was well under average that market was doing. Unbelievable. Between my own trading and managed account there was... Read more

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  • Mar 10
  • Investment Brokerage
  • Albuquerque, New Mexico
  • Trade Ability
  • 57

ATTEMPTED TO USE MY Iphone TO ACCESS MY ACCOUNT, HAVING PREVIOUSLY USED MY DESK TOP COMPUTER. E*TRADE ASKED ME MULTIPLE QUESTIONS, ALL ANSWERED PROPERLY, AND THEN THEY LOCKED ME OUT OF MY ACCOUNT. FROZE MY ABILITY TO BUY OR SELL THEN REQUIRED ME TO SUBMIT A LETTER WITH COPIES OF MY DRIVER LICENSE AND OTHER PERSONAL INFORMATION TO THEM SO THEY COULD "RESPOND WITHIN 48 HOURS" TO. SO FOR 48 HOURS... Read more

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  • Jan 28
  • Investment Brokerage
  • Banking Account
  • 88

I opened a new account and initialized a bank transfer. The account was then open for trade. My account showed a balance of $500; I bought $500 worth of shares. The bank transfer subsequently failed (web site error) but I was not notified. eTrade sold the stocks at a loss (without consent) and then billed me for the loss. I logged in weeks later and saw I owed almost $200. Be wary that the... Read more

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