• Customer service2 votes
  • Technical support1 votes
  • Trading platform1 votes
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  • Mar 19
  • Investment, Brokers
  • Boise, Idaho
  • Trading Platform
  • 63
  • REVIEW RATING 4/5

DO NOT USE THIS BROKERAGE FIRM. In-spite of the glowing reviews as one of the top websites for online trading you may see on the internet the problems with E trade are extensive. While many of them deal with customer service issues (read other reviews) mine complaint is with their trading platform. It is extremely flawed. I recently tried to make limit order trades based on the data on my... Read more

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  • Dec 15, 2014
  • Investment, Brokers
  • Saint Louis, Missouri
  • Stock Shares
  • 195
  • REVIEW RATING 5/5

I purchased 80 shares from etrade back in 2006. Total cost with etrade online fees were $2471.00 we never received anything via mail from etrade ( ie stock certificates ) only a username and password to login and see how stock was performing. In 2010 the shares dropped to $3.19 a share and etrade liquidated the shares without my knowledge or consent. in October of 2014, I saw that the stock was... Read more

Was this review helpful? 3 2

  • Nov 25, 2014
  • Investment, Brokers
  • Denver, Colorado
  • Brokerage Account
  • 203
  • REVIEW RATING 4/5

NEVER use Etrade. I opened an account and transferred funds into it from my bank. As soon as the transfer was complete they froze the account. I called and they said I entered a bad Social Security number and that I would have to send them a copy of my SS card, drivers license and a signed W9. I said no, just close the account and refund my money. Not a chance, the customer service rep started... Read more

Was this review helpful? 1 1

  • Sep 19, 2014
  • Investment, Brokers
  • Frozen Account
  • 288
  • REVIEW RATING 4/5

I don't know why, but I woke up this morning and tried to buy some Yahoo shares before the Alibaba IPO and got this message: "Your account has been restricted to placing closing orders only." So I called them and asked what's going on and they said that they are going to close my account and didn't give any explanation of specific reason why. That's right, my account was FROZEN right in the... Read more

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  • Aug 19, 2014
  • Investment, Brokers
  • External Account
  • 102
  • REVIEW RATING 4/5

I set up a external account. E-trade said in a video they would send a couple deposits then a withdraw for same amount. E-trade sent 4 deposits & one withdraw (none of witch matched verification), so now I need to wait another 3 days. I ask to talk to a supervisor and they were to scared to talk to me. maybe cause hmmmm they knew they where to f'd up or scared to talk to me. passed the... Read more

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  • Aug 13, 2014
  • Investment, Brokers
  • Bad Customer Treatment
  • 159
  • REVIEW RATING 4/5

I’ve been with E-Trade for two years, only had cash accounts (no margin or option trading) and made a total of approximately 25 trades while a customer of ET. My account was involuntarily closed and frozen, but ET’s only form of notification was through their website messaging, which is only accessible if you log onto ET’s website. Since I don’t trade often, it was about two weeks after my... Read more

Was this review helpful? 1 0

  • May 16, 2014
  • Banks
  • Orange Park, Florida
  • Banking Account
  • 151
  • REVIEW RATING 3/5

I HAD A LARGE SUM OF MONEY SENT BY COURIER TO ETRADE'S OFFICE IN JERSEY CITY. THE ENVELOPE WAS SIGNED FOR AT DELIVERY AND THE DEPOSIT WAS NEVER MADE TO MY ACCOUNT. AFTER WAITING 2 DAYS FOR THEIR "INVESTIGATION" THEY SAID, "WE DO NOT HAVE THE CHECK SO IT WAS NOT DELIVERED" AND CLOSED MY ACCOUNT. THEY NEVER EVEN CONTACTED THE COURIER. FOLLOWING THEIR LOGIC THE WHOLE SYSTEM OF SIGNING FOR VALUABLE... Read more

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  • May 06, 2014
  • Investment, Brokers
  • Lexington, Kentucky
  • Brokerage Account
  • 1
  • 1
  • 294
  • REVIEW RATING 5/5

My late husband had an etrade account. It only had about $1,500 in it so I decided to close it out and ask them to send me the money by check. I contacted them in February 2014 and was sent an e-mail with a list of everything they would need to close the account. Included in the list was a letter detailing the address where the check should be mailed. I submitted everything that same day! At... Read more

Was this review helpful? 6 0

  • Apr 20, 2014
  • Investment, Brokers
  • Account Activation
  • 140
  • REVIEW RATING 5/5

Answered some obscure credit question from 8 years ago incorrectly. They made me scan my drivers license and social security card to them. Then 1 week later, they said they needed my wife's as well, but that I would have to mail those copies (front and back) because of a TYPO, which I did hesitantly… 1 WEEK later nothing… I called, they said it wasn't legible. LOL he was looking at a digital... Read more

Was this review helpful? 3 0

  • Apr 14, 2014
  • Investment, Brokers
  • Brokerage Account
  • 4
  • 4
  • 203
  • REVIEW RATING 4/5

Will someone remind eTrade that it is 2014 and most people who might have a brokerage account might login through multiple devices from different locations in the world. I have to go to the American embassy to get some vague documentation that I am me before eTwads will unfreeze my account. Their security folks seem like mall cops. Totally suspicious idiots. I almost heard him say "aha" when I... Read more

Was this review helpful? 4 0

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