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    • Customer service2
    • Technical support1
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  • Jul 17
  • Investment, Brokers
  • Santa Clara, California
  • Etrade Investing
  • 11
  • REVIEW RATING 3/5

They completely messed me up providing grossly misguiding information regarding realized/taxable gain loss all through 2014. This later on (when they issued 1099 reports) turned out to be completely different - resulting in totally unforeseen tax consequences and more importantly, incorrect investment decisions in 2014. When the errors were pointed out they just bluntly refused to take any... Read more

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  • Mar 19
  • Investment, Brokers
  • Boise, Idaho
  • Trading Platform
  • 167
  • REVIEW RATING 4/5

DO NOT USE THIS BROKERAGE FIRM. In-spite of the glowing reviews as one of the top websites for online trading you may see on the internet the problems with E trade are extensive. While many of them deal with customer service issues (read other reviews) mine complaint is with their trading platform. It is extremely flawed. I recently tried to make limit order trades based on the data on my... Read more

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  • Dec 15, 2014
  • Investment, Brokers
  • Saint Louis, Missouri
  • Stock Shares
  • 276
  • REVIEW RATING 5/5

I purchased 80 shares from etrade back in 2006. Total cost with etrade online fees were $2471.00 we never received anything via mail from etrade ( ie stock certificates ) only a username and password to login and see how stock was performing. In 2010 the shares dropped to $3.19 a share and etrade liquidated the shares without my knowledge or consent. in October of 2014, I saw that the stock was... Read more

Was this review helpful? 3 3

  • Dec 03, 2014
  • Finances
  • Account
  • 98
  • REVIEW RATING 3/5

I opened an account last month, as soon as I opened it $100 dollars was transferred into the account. One day later, E-trade Security called me concerned about this, and asked many questions and closed my account. One week later I got a letter, saying I need to file a police report, contact the fraud department, conduct virus scan on my computer etc... Bottom Line, This is all my problem, Not... Read more

Was this review helpful? 0 0

  • Nov 25, 2014
  • Investment, Brokers
  • Denver, Colorado
  • Brokerage Account
  • 1
  • 1
  • 281
  • REVIEW RATING 5/5

NEVER use Etrade. I opened an account and transferred funds into it from my bank. As soon as the transfer was complete they froze the account. I called and they said I entered a bad Social Security number and that I would have to send them a copy of my SS card, drivers license and a signed W9. I said no, just close the account and refund my money. Not a chance, the customer service rep started... Read more

Was this review helpful? 3 2

  • Sep 19, 2014
  • Investment, Brokers
  • Frozen Account
  • 372
  • REVIEW RATING 4/5

I don't know why, but I woke up this morning and tried to buy some Yahoo shares before the Alibaba IPO and got this message: "Your account has been restricted to placing closing orders only." So I called them and asked what's going on and they said that they are going to close my account and didn't give any explanation of specific reason why. That's right, my account was FROZEN right in the... Read more

Was this review helpful? 0 0

  • Aug 19, 2014
  • Investment, Brokers
  • External Account
  • 128
  • REVIEW RATING 4/5

I set up a external account. E-trade said in a video they would send a couple deposits then a withdraw for same amount. E-trade sent 4 deposits & one withdraw (none of witch matched verification), so now I need to wait another 3 days. I ask to talk to a supervisor and they were to scared to talk to me. maybe cause hmmmm they knew they where to f'd up or scared to talk to me. passed the... Read more

Was this review helpful? 0 0

  • Aug 13, 2014
  • Investment, Brokers
  • Bad Customer Treatment
  • 196
  • REVIEW RATING 4/5

I’ve been with E-Trade for two years, only had cash accounts (no margin or option trading) and made a total of approximately 25 trades while a customer of ET. My account was involuntarily closed and frozen, but ET’s only form of notification was through their website messaging, which is only accessible if you log onto ET’s website. Since I don’t trade often, it was about two weeks after my... Read more

Was this review helpful? 1 0

  • Aug 08, 2014
  • Investment, Brokers
  • Banking Cards
  • 56
  • REVIEW RATING 2/5

Business checking does not offer ATM/EFT card with account. I would have to pay business expenses with check or bill pay like it is 1980. None of this information is given at their website or was stated by customer service. To the contrary, customer service asked me to write a letter requesting an ATM card. This has been so unbelievable. Truly think twice before signing up for their business... Read more

Was this review helpful? 0 0

  • May 16, 2014
  • Banks
  • Orange Park, Florida
  • Banking Account
  • 178
  • REVIEW RATING 3/5

I HAD A LARGE SUM OF MONEY SENT BY COURIER TO ETRADE'S OFFICE IN JERSEY CITY. THE ENVELOPE WAS SIGNED FOR AT DELIVERY AND THE DEPOSIT WAS NEVER MADE TO MY ACCOUNT. AFTER WAITING 2 DAYS FOR THEIR "INVESTIGATION" THEY SAID, "WE DO NOT HAVE THE CHECK SO IT WAS NOT DELIVERED" AND CLOSED MY ACCOUNT. THEY NEVER EVEN CONTACTED THE COURIER. FOLLOWING THEIR LOGIC THE WHOLE SYSTEM OF SIGNING FOR VALUABLE... Read more

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