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1.6 Based on 9 reviews
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  • Customers like
    • Customer service 1
    • Speed of the system 1
  • Customers don't like
    • Customer service 2
    • Technical support 1
    • Trading platform 1
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  • Nov 09
  • Investment, Brokers
  • Ureki, Guria
  • Etrade Account
  • 24

When this summer I was on vacation in Georgia (my native country is Armenia) I tried to access my account in Etrade but it was blocked "due to unusual activity". They asked me to call them by phone so that they could verify my identity. I called the Account Activation Services and explained that the person who tried to enter my account was me being on vacation in Georgia. The representative asked... Read more

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  • Nov 04
  • Investment, Brokers
  • Newark, New Jersey
  • Etrade Trading
  • 14

My trading was blocked after I used an iPhone to make a trade because I have not used before. I am okay with that BUT I spent 20 minutes on the phone verifying a number of pieces of information and they said it would be unblocked in a few minutes. When I checked a few days later, it was still blocked! I spent another 40 minutes on the phone in which they said it would take another 24 hours but... Read more

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  • Oct 19
  • Investment, Brokers
  • Macleod, Victoria County
  • Etrade Investing And Trading Services
  • 19
1 of 10

Nicholas Bilaczenko 1 second ago The Cause : Internet computer technology is flawed , NYSE computers are in principle no different to Home Personal Computer [PC] with 100's of millions of Buy and Sell Market Orders sent over the internet, inevitably 2 electronic Order enter a junction of a computer processing chip set simultaneously and the NYSE or Stock broker incorrectly processes both... Read more

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  • From mobile
  • Etrade
  • Oct 17
  • #718904

Very poor customer service. Staff dealing with customers have been poorly trained in security analysis and client relations. I am closing my accounts. Add comment

  • Oct 16
  • Investment, Brokers
  • Half Moon Bay, California
  • Etrade Pro
  • 12

Recent revisions to the E-Trade website and to E-Trade Pro have made the platforms LESS useful! On the website, there was once a ruler bar that could be adjusted so that you could be notified when a stock met a particular low price (or high price, for that matter), within a few fractions of a dollar or so. Now, there are discreet intervals that span as much as $5 per share or more, with no... Read more

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etrade is the worse company ever, I was deposit the money on etrade for $30,000 and I trade the stock make money about $600 but when I want to withdraw the money since I have avalible ballance the full amount and E trade was denide my transfer for no reason, etrade is very risky company and not be honor to customer I will call the layer to help me with this issue *** etrade Add comment

  • Sep 27
  • Investment, Brokers
  • Edmonton, Alberta
  • 38

Worst ever customer service and personnel on Etrade side. I tried to set up my account and they kept asking me about a document called Letter of Instructions. Every time I called/received call from Etrade regarding this letter (different CS personnel) had asked me to revisit my submitted letter and make changes everytime. In total I had sent the letter 4 times with additional alterations as asked... Read more

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  • Aug 14
  • Investment, Brokers
  • Cape Coral, Florida
  • Etrade Investing And Trading Services
  • 48

This platform has cost me thousands of dollars due to its instability. These are some of the issues I have experienced. 1} Disconnection from E-trade, issues at least 6 to 7 times a day, especially on high volume stocks. By the time the platform reloads, the stock has dropped substantially. I was told the problem must be my router or my computer. My response , then why didn't YouTube , my I pad... Read more

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  • Jul 17
  • Investment, Brokers
  • Santa Clara, California
  • Etrade Investing
  • 57

They completely messed me up providing grossly misguiding information regarding realized/taxable gain loss all through 2014. This later on (when they issued 1099 reports) turned out to be completely different - resulting in totally unforeseen tax consequences and more importantly, incorrect investment decisions in 2014. When the errors were pointed out they just bluntly refused to take any... Read more

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  • Mar 19
  • Investment, Brokers
  • Boise, Idaho
  • Trading Platform
  • 223

DO NOT USE THIS BROKERAGE FIRM. In-spite of the glowing reviews as one of the top websites for online trading you may see on the internet the problems with E trade are extensive. While many of them deal with customer service issues (read other reviews) mine complaint is with their trading platform. It is extremely flawed. I recently tried to make limit order trades based on the data on my... Read more

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