Etrade Complaints and Reviews

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Etrade
Main address: P.O. Box 1542 22116-1542 Merrifield VA
1-800-ETRADE-1 (1-800-387-2331), 1-866-650-0003,
  • 92 complaints
  • $280K claimed losses
  • $3K average
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  • May 16
  • Banks
  • Orange Park, Florida
  • Banking Account
  • 15

I HAD A LARGE SUM OF MONEY SENT BY COURIER TO ETRADE'S OFFICE IN JERSEY CITY. THE ENVELOPE WAS SIGNED FOR AT DELIVERY AND THE DEPOSIT WAS NEVER MADE TO MY ACCOUNT. AFTER WAITING 2 DAYS FOR THEIR "INVESTIGATION" THEY SAID, "WE DO NOT HAVE THE CHECK SO IT WAS NOT DELIVERED" AND CLOSED MY ACCOUNT. THEY NEVER EVEN CONTACTED THE COURIER. FOLLOWING THEIR LOGIC THE WHOLE SYSTEM OF SIGNING FOR VALUABLE... Read more

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  • May 06
  • Investment Brokerage
  • Lexington, Kentucky
  • Brokerage Account
  • 56

My late husband had an etrade account. It only had about $1,500 in it so I decided to close it out and ask them to send me the money by check. I contacted them in February 2014 and was sent an e-mail with a list of everything they would need to close the account. Included in the list was a letter detailing the address where the check should be mailed. I submitted everything that same day! At... Read more

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  • Apr 20
  • Investment Brokerage
  • Account Activation
  • 40

Answered some obscure credit question from 8 years ago incorrectly. They made me scan my drivers license and social security card to them. Then 1 week later, they said they needed my wife's as well, but that I would have to mail those copies (front and back) because of a TYPO, which I did hesitantly… 1 WEEK later nothing… I called, they said it wasn't legible. LOL he was looking at a digital... Read more

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  • Apr 14
  • Investment Brokerage
  • Brokerage Account
  • 2
  • 43

Will someone remind eTrade that it is 2014 and most people who might have a brokerage account might login through multiple devices from different locations in the world. I have to go to the American embassy to get some vague documentation that I am me before eTwads will unfreeze my account. Their security folks seem like mall cops. Totally suspicious idiots. I almost heard him say "aha" when I... Read more

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  • Mar 31
  • Investment Brokerage
  • Los Angeles, California
  • Account Management
  • 45

I had a regular trade account, I was doing well, above average %. Sales person calls me from Etrade knowing I have quite a bit of amount in trading, they recommended some of it should be maybe managed account with their product. I ended up losing about $5000 on managed account which was well under average that market was doing. Unbelievable. Between my own trading and managed account there was... Read more

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  • Mar 10
  • Brokerage and Brokers
  • Albuquerque, New Mexico
  • Trade Ability
  • 27

ATTEMPTED TO USE MY Iphone TO ACCESS MY ACCOUNT, HAVING PREVIOUSLY USED MY DESK TOP COMPUTER. E*TRADE ASKED ME MULTIPLE QUESTIONS, ALL ANSWERED PROPERLY, AND THEN THEY LOCKED ME OUT OF MY ACCOUNT. FROZE MY ABILITY TO BUY OR SELL THEN REQUIRED ME TO SUBMIT A LETTER WITH COPIES OF MY DRIVER LICENSE AND OTHER PERSONAL INFORMATION TO THEM SO THEY COULD "RESPOND WITHIN 48 HOURS" TO. SO FOR 48 HOURS... Read more

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  • Jan 28
  • Investment Brokerage
  • Banking Account
  • 52

I opened a new account and initialized a bank transfer. The account was then open for trade. My account showed a balance of $500; I bought $500 worth of shares. The bank transfer subsequently failed (web site error) but I was not notified. eTrade sold the stocks at a loss (without consent) and then billed me for the loss. I logged in weeks later and saw I owed almost $200. Be wary that the... Read more

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  • Jan 19
  • Investment Brokerage
  • Etrade Account
  • 31

I tried to open an account at etrade around January 1 2014. My credit bureau has a fraud alert system for security reasons. So I was told I had to mail a copy of my ID and SSN cards. I sent it in in a full clear color printer copy. I waited a week and called and was told that my SSN card copy was not clear enough in their scanned copy. The guy said I must have faxed it in. No it was not faxed in,... Read more

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  • Dec 29, 2013
  • Investment Brokerage
  • Saint Augustine South, Florida
  • Iphone Apps
  • 20

I have been unable to use the iPad app since last April 2013. It fails to sort positions or scroll. They claim the problem is I have too many positions. They have idea or do they care to fix. Anyone else have problems? The iPhone app no longer allows me to cancel or change an order. I have spent hours and on the phone and further email. They do not seem to be able to listen to the problems and... Read more

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  • Dec 10, 2013
  • Investment Brokerage
  • San Francisco, California
  • Stock Investment And Share Trading
  • 32

e-trade issued me incorrect 1099-OID for 2011 and 2012. This was a 1099-OID for a bankrupt company. No 1099-OID should have been issued. I ignored the 1099-OID thinking it was just an error that will resolve itself but now IRS wants me to pay taxes on income I never realized. I have been calling them and writing to them since September, after I received a letter from IRS, but I keep getting the... Read more

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