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5.0

When this summer I was on vacation in Georgia (my native country is Armenia) I tried to access my account in Etrade but it was blocked "due to unusual activity". They asked me to call them by phone so that they could verify my identity.

I called the Account Activation Services and explained that the person who tried to enter my account was me being on vacation in Georgia. The representative asked me several questions (my birth date, account number, name,etc) but still was not convinced in my identity. He asked me to send additionally the hire date in my company, as well as my ID. These additional data were sent by email (by the secure mail in the customer services since I did not know their exact email address.

He gave me the address by phone: activationservices@***.com but it turned out there is no such email address. Could you please let me know the exact email address at the following address: vvardani@***.com.

Thanks & regards, Valerik Vardanyan.

Reason of review: Damaged or defective.

Location: Ureki, Guria

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