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None of their customer service reps give the same information. They do not complete transactions in a timely manner without several phone calls to follow up. I have never experienced this low level of customer service with any other financial institution. I was...
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3.0
I liked
  • Easy transition after my fathers death
I didn't like
  • How they process withdrawals
#1131364
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My late wife had an account with E*TRADE that got lost over time. Found some paperwork recently and asked how to transfer account over and how much was it worth. The answer was "We don't keep information more than 7 years and the account was closed". I estimate that...
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1.0
I didn't like
  • Customer service
  • It appears that they stole my late wifes money
#1079073
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Just don't. I used to have a high 6 digit trading account with these clowns for over 15 years. I had been pretty light trading for most of those years. Suddenly I they started locking my account multiple times because I tried logging in using the Etrade app from my...
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#1072005
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Etrade Account Review

Etrade
#718904
3.0
Details
Very poor customer service. Staff dealing with customers have been poorly trained in security analysis and client relations. I am closing my accounts.
Comment
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Customer service
Price Affordability
Product or Service Quality
Erape, er, Etrade utterly abuses their captive audience. Once you open the account the surprise fees pile up. Every merger costs you (35 bucks as I recall). Other fees I don't recall in the 15+ years I had the account that I eventually started writing checks on in...
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1.0
#1069987
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After filling out an application 3 times, I was told my application information did not match my credit history. (Was supposed to be a soft credit check) The questions about a car being financed they claimed was a lie. Untrue The questions about a mortgage company they...
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1.0
#1003074
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E trade received a request to open an account in my name, which they did. Just prior to this my identity had been stolen. Following the opening of an account, a checkbook and instructions for setting up a pin were sent to me. When I received this I called them to...
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2.0
I didn't like
  • Total lack of response
#900915
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This company is terrible and probably is committing illegal banking acts. The fact that they immediately withdrew money from my banking account, then prevented me from accessing the money several days later by freezing my account and then informed me that it would...
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1.1
Altamont, New York
I didn't like
  • Complexity of setting up what i wanted to see
  • Technical support
#878424
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eTrade is requiring a copy of my SS card (mine is in a Safe Deposit box a large annoyance away) which is NOT required by the Patriot Act CIP requirements ( I just read the CIP documents), ID with a picture is required by the CIP and I can easily provide an ID, but for...
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1.0
#815091
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I made several stock trades in 2014, many of which trade withheld funds for "state taxes". I've been going back and forth with the state and etrade for nearly a year now with no progress, a ton of frustration, and a tax bill and penalties for unpaid taxes. Etrade...
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#778908
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After being a long term(25 year) client with balance once over $1 million and now less than $100,000, never failed to meet margin calls, never being exposed to sellouts and over this time, brought in many new clients, Etrade suddenly raised my minimum...
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Anonymous
Anonymous

just got the same treatment. been with them 19 years. they can go to ***

#772927
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