Etrade - *** customer service reps
My financial advisor turns me onto a good opportunity with a movie studio for a short 30 day bridge loan. It paid out 50% flat. Incredible return and sounds nuts I know, but it's the real deal. I receive the information to wire the funds and do so. After faxing over the document, I call to confirm it was complete and that I had all of the necessary information to complete the wire transfer. I speak with April Cortez, a rather useless drone who informs me that I forgot to fax the first page and that I'd need to include a photocopy of my ID. I ask if there was anything else I needed since there was a line on the form saying that in some situations that you may have to send a notarized letter. "No" she replies so I logically assume that my scenario wasn't one of those situations or maybe the amount I was transferring was insufficient to trigger this necessity. I redo the fax to include both pages and my id.
The next day, the day the funds are due, Friday the 18th, I get a cancellation confirmation from Etrade when I login to confirm the funds are transferred. I call to investigate why. I get in touch with the same useless drone and she apologizes for not mentioning that I needed a notarized letter.
So simply put, the Etrade customer service rep (April Cortez), not paying attention, cost me five thousand dollars. Angry doesn't even cut it. I think it goes without saying that I will not continue to do business with this institution.
Monetary Loss: $5000.