Contact Etrade Customer Service
Etrade Phone Numbers and Emails
Toll-Free Number:
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(800) 387-2331Brokerage or Bank account
Customer Service:
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(866) 789-071642nd Street - New York, NY
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(866) 789-0714Atlanta, GA
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(866) 789-0721Boston, MA
Etrade Emails:
How to Contact Etrade Customer Service?
Most Popular Number:
| Total calls: 177 | Issues resolved: 9 | Last call: Jan 17, 2025 |
Etrade Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Etrade Customer Service is rated at 1.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Etrade is 8003872331. 67% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 10 minutes.
People call Etrade mainly because of account, request for information, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Etrade Customer Service is rated at 1.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Etrade is 8003872331. 67% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 10 minutes.
People call Etrade mainly because of account, request for information, payments and charges.
46% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Etrade is newyorkcenter@etrade.com. 40% of customers use this email address to address their issues and concerns.
Contact Information
Etrade Website:
Etrade Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Address:
Overnight mail:
E*TRADE Securities LLC
Harborside 2
200 Hudson Street, Suite 501
Jersey City, NJ 07311-1113, US
Fax:
Etrade Customer Service Reviews
ETrade have the lousiest customer service. It's really hard to contact them. Please improve to ease customer's pain
E*Trade's customer service has become so deplorable that I feel like filing a lawsuit against them for the loss of time and suffering mental anguish. For one month, I have been trying to get done a simple RMD from my IRA account.
After at least 10 phone calls and long conversations, including submissions of various completed forms, it is still not done. All calls are handled by a 'call center'. Did anyone here know that? Most of those people are poorly trained, if at all.
As a family, we have close to 1 million dollars in IRAs with them. That may be pocket change for some, but it is significant for us. Anyway, I am about to write a scathing review on every consumer advocacy platform, including a complaint to the BBB. It's the one thing I must do.
Y'all should do it too. Thanks!
I transferred from TD for the bonus money when TD moved to Schwabb. Worst financial mistake I have ever made.
I am now on 3 months with e trade just trying to transfer securities to one of my accounts. An internal transfer. 9 phone calls, 4 different agents, one VP, 3 forms and still not done. Also took several months to get all initial funds transferred when e trade sent money back to TD then told me it was my problem to fix.
I spent about 20 hours on the phone getting their mistake corrected. It is truly hard to express how terrible their customer service is.
Run away if you are looking at using these guys. I need to transfer to another brokerage but I am scared shitless as to how bad they can screw this up.
Did not pay for bonus offer for second account. Called 5+ times and told marketing director to give resolution.
3 months later have not received bonus offer. Etrade has very poor service and has to ask Morgan Stanley for answers and Morgan Stanley does not respond or reply. Etrade is self directed accounts and wants to upsell you to managed account at Morgan Stanley.
Very disappointed wth Etrade. Wouldn't have opened new account if had known customer service is terrible.
Summary of Etrade Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Etrade?
Account Question:
- “New account set up”
- “For got my password it has been years since I have been on computer”
- “Reset account”
Request for Information Question:
- “Trying to see how much I had in my account”
- “Inquiry grow.ws”
- “I want to apply for a checking debit card”
Product/ Service Question:
- “Withdrawal”
- “Buying stocks”
- “Want info on loan from 401k”
Payments and Charges Question:
- “Dispute”
- “RETIREMENT SWEEP DEPOSIT ACCOUNT INTEREST”
- “Having trouble with my debit card”
Activation/ Cancellation Question:
- “Activation”
- “Cancel a transfer”
Staff Question:
- “Customerservice”
- “Customer services”
Cards Question:
- “Need to unblock my card to with draw my money”
- “Need to unblock my card”
Shipping and Delivery Question:
- “My dilevery is not delivered”
Return/ Replace Question:
- “Mobile number change”
Website/ Application Question:
- “Application not fuctioing”
Employment Question:
- “1099 issue”
Other Question:
- “I want to take my money”
- “Contribution of IRA”
- “Falsche Order”
Compare Etrade Customer Service To
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