Etrade

E*Trade's customer service has become so deplorable that I feel like filing a lawsuit against them for the loss of time and suffering mental anguish. For one month, I have been trying to get done a simple RMD from my IRA account.

After at least 10 phone calls and long conversations, including submissions of various completed forms, it is still not done. All calls are handled by a 'call center'. Did anyone here know that? Most of those people are poorly trained, if at all.

As a family, we have close to 1 million dollars in IRAs with them. That may be pocket change for some, but it is significant for us. Anyway, I am about to write a scathing review on every consumer advocacy platform, including a complaint to the BBB. It's the one thing I must do.

Y'all should do it too. Thanks!

Please share this with everyone! We have more power in numbers

It would be the perfect time for you to file a complaint with the Congress Financial Services Committee.

They oversee the SEC and FINRA. E*Trade has probably told you to file a complaint with the FINRA. Dont fall for it. Ive been trying to get my money back for 4 1/2 years and the Attorneys for E*Trade are very, powerful and bullies!

E*Trade also laughed at me when they told me that I could go through FINRA arbitration because they knew that it is fixed and that they will win!

The chair of the committee is Patrick McHenry. His phone number is 1 (20*) ***-****.

The email for the committee to file a complaint is FSR.voicemail@***.house.gov

You may want to call his office to verify that email before you send in your complaint.

Ive also learned that you must ask them through their email address to give you an update because if you call on the phone, they wont tell you anything.

I just updated my complaint and added to it early this morning.

I was a PRIVATE INVESTIGATOR when I was younger and when I see something crooked, I investigate. I have been investigating the SEC, FINRA, E*Trade and Morgan Stanley.

You are not alone I have thousands of screenshots of people having similar issues and similar issues to the problem I had. I saw one of their employees posted on Reddit that the previous E*TRADE employees feel for their customers but Morgan Stanley likes to eat their money.

He doesnt know why and theyre afraid to ask because they would get fired. I have also discovered that an attorney that represents investors via arbitration wont take a case unless the investor has lost at least $50,000. I have also found that those attorneys that like doing FINRA arbitrations also are probably being paid off by the brokerages to convince the investor to settle for a much lower amount. The only evidence I have is a couple of attorneys saying they wont even touch a FINRA arbitration because they know its crooked.

Also, I originally had an attorney and he immediately tried to get me to agree to a low settlement when he didnt even understand my case yet, but was very anxious to take my case.

I also have found that the arbitrators have no benefit in ruling in the favor of an investor because most investors that have to go through the arbitration process to get their money back will probably never want to invest ever again. Where the brokerages are repeat customers for an arbitrator and an arbitrator wants to be picked by the brokerages to arbitrate more cases because thats how they make their money.

I could tell you a lot more, but you have probably discovered quite a bit yourself and if you would like to share information, I am actually writing a book to warn people about how there is collusion between the SEC, FINRA and brokerages.

Did not pay for bonus offer for second account. Called 5+ times and told marketing director to give resolution.

3 months later have not received bonus offer. Etrade has very poor service and has to ask Morgan Stanley for answers and Morgan Stanley does not respond or reply. Etrade is self directed accounts and wants to upsell you to managed account at Morgan Stanley.

Very disappointed wth Etrade. Wouldn't have opened new account if had known customer service is terrible.

I transferred from TD for the bonus money when TD moved to Schwabb. Worst financial mistake I have ever made.

I am now on 3 months with e trade just trying to transfer securities to one of my accounts. An internal transfer. 9 phone calls, 4 different agents, one VP, 3 forms and still not done. Also took several months to get all initial funds transferred when e trade sent money back to TD then told me it was my problem to fix.

I spent about 20 hours on the phone getting their mistake corrected. It is truly hard to express how terrible their customer service is.

Run away if you are looking at using these guys. I need to transfer to another brokerage but I am scared shitless as to how bad they can screw this up.