Unclaimed
Etrade Reviews
1M
CLAIMED LOSSES
292
TOTAL REVIEWS
47.1K
PAGE VIEWS
1
ISSUE RESOLVED
Etrade Reviews
New Reviewer
My card had a block on it waited over a hour still waiting User's recommendation: Don't get a etrade account hard to get a hold of customer service
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ID
Service
Etrade Customer Care
Cons
- Customer service
Loss
$104
Preferred solution
Better customer service don't keep clients waiting
New Reviewer
Mikey50_
Still locked out on my phone been trying to get it fixed it wont take my information to long in I tryed resetting it and still nothing I tryed calling back over a 90 min wait
ID
Location
Wichita, Kansas
Pros
- Customer service
New Reviewer
I was a former eTrade customer and closed my account several years ago, as their Brokerage would not manage trades for an OTC I invested in with my business partner. I received a new eTrade statement that has a few hundred dollars in it from some Litigation that I...
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ID
Loss
$381
Preferred solution
Full refund
Issue resolved
I previously posted a complaint about the frustrating process I had been through. Thanks to the diligent efforts of one ETrade rep, he was finally able to get things cleared up. Without him, I dont think it wouldve ever been resolved.
ID
Location
Cocoa Beach, Florida
Can't logon to my account
Can't logon to my account. Tried reset password but it says it can't reset password. So I tried to call and get put on hold forever. WHAT DOES TO TAKE TO GET A HUMAN BEING TO HELP!!!!!!
ID
Location
Brandywine, Maryland
New Reviewer
Lost transfer money
On 12/23/21 I transferred $325 from my bank account to my E*TRADE account, but it doesnt show up ? Its deducted from my bank account, but it doesnt show up on Mx E*TRADE account. Christian Pronath 3786-****
ID
Location
Pompano Beach, Florida
Loss
$325
Preferred solution
Let the company propose a solution
Customer service
Wait times to speak with a customer service representative are unacceptably long. Today the estimated wait time per the recording was over 60 minutes. The actual time it took to speak with a CSR was in excess of 2 hours. Called yesterday and my phone dropped the call after an hour. Last week the estimated wait time was in excess of 2 hours so didnt stay on the phone. And the music is not that great either.
User's recommendation: Don’t use eTrade.
ID
Location
Pine Hill, Alabama
Horrible customer service
I've been trying to get in touch with them for over 2 weeks the phone support has a minimum wait time of 2 hours and I still haven't gotten anyone on the phone
ID
Location
Brooklyn, New York
New Reviewer
Having trouble with my debit card
I have been trying to talk to someone about my debit card.my purchases are being declined and I want to know why..I have sufficient funds in my account.
ID
Location
Cobleskill, New York
Preferred solution
Why is my debit card not working?
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBad customer service
I have been on the phone all morning, no answer, someone hacked into my account and paid a bill to T-mobile . I don't have a T-mobile account. I'm just trying to get my money back
ID
Pros
- Web site is nice
Cons
- Impossible to reach by phone
- Customer service
Loss
$202
New Reviewer
They do not answer calls
Cant access my account they do not answer calls. I was on hold over an hour, they do not have call back option. They locked me out of my account and now I cant do anything. I am so angry.
User's recommendation: Don’t use them.
ID
Cons
- No customer support
Loss
$10000
Preferred solution
Access to my account!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCustomer Service Wait Times
I have been on hold for exactly 2 hours and 59 minutes with customer service. I only want new debit cards, as the cheap plastic used for ETRADE debit's crack easily. I cannot understand why they can stay in business with this kind of crap customer service.
ID
Preferred solution
Replacement debit cards for the ones that are damaged!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTHIEVES with ZERO CUSTOMER SERVICE
Update by user Dec 30, 2021
no movement
Original review posted by user Dec 29, 2021
I transferred my accounts to Etrade, they froze my accounts and now I don't have access to my money nor can I transfer it to another brokerage. On hold for 6 hours trying to get my money. Stay away, read their Facebook page and see all the people complaining about the LACK OF CUSTOMER SERVICE and them freezing accounts. I wish I could give them ZERO STARS. One star is way too many. ID
Pros
- No pros only
Cons
- Impossible to reach by phone
- Thieves
- Worst customer service ever
Loss
$60000
Preferred solution
I WANT MY MONEY
Wait time unacceptable!
The customer service wait time is unacceptable. You can easily easily wait over an hour without any callback option. This company is the pits. Switching companies. They will lose droves of customers.
ID
Location
Brooklyn, New York
I am unable to reach anyone live and no one is calling me back!
I want to move my account over to my IRA with another brokerage firm and unable to reach anyone! This is extremely annoying and very unprofessional!
ID
Location
Houston, Texas
Preferred solution
A call so I can move my account
New Reviewer
Cannot Access my Funds
I have been trying to add a bank account to my Etrade account for two weeks now. The account that is on Etrade was closed due to my wallet being stolen. Adding an account is not working and there is an error message to call Customer Service. Etrade basically does not have Customer Service because no one ever answers. While calling the customer service phone number, I am told the wait time is 2 hours! Crazy! 2 hrs later, no one answers. No one ever answers. My funds are held hostage. I cannot remove them because Etrade won't let me.
User's recommendation: Don't give your money to Etrade.
ID
Loss
$2
Preferred solution
Deliver product or service ordered
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I was mysteriously unable to log on to my account as of late April. When I try to reset password I dont get a reset url to my e mail ...etc. I have been on hold for 25 minutes waiting for "customer service" to answer, still no answer.